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San Francisco, April 15, 2026 — Salesforce announced an expanded collaboration with Engine to enhance travel services using AI-powered tools, including Agentforce and Slack integration.

Engine has deployed an AI agent named “Eva” alongside Slackbot to automate customer service and streamline operations. The system now handles around 50% of customer chat cases without human intervention, reducing average handling time by 15% and cutting sales research time by 40%.

The integrated platform enables real-time access to travel data, faster booking management, and improved coordination of complex group travel arrangements. Developers were able to build and deploy the AI agent in just 12 days, highlighting the speed of implementation.

Salesforce said the collaboration demonstrates how combining AI agents with real-time data and collaboration tools can improve efficiency, customer experience, and scalability in high-demand industries like travel.
Business Wire
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WS Investor 04-16-26

SaaSpocalypse Revisited: Three Fears, Three Answers

Explore the SaaSpocalypse Revisited: Three fears addressed and the future of SaaS stocks after recent market fluctuations.

(thesmartinvestor.com.sg)
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Global Finance News 04-08-26
Salesforce announced that the Veterans Health Administration has deployed a new AI-powered “agentic operating system” to improve healthcare delivery for millions of U.S. veterans.

The system, built on Salesforce technology and integrated with Slack, connects data, staff, and workflows across more than 150 medical centers, enabling automated issue detection, real-time collaboration, and faster decision-making.

The platform has already helped save thousands of staff hours by reducing administrative tasks and streamlining operations, allowing healthcare workers to focus more on direct patient care.

By leveraging AI to coordinate responses, surface insights, and preserve institutional knowledge, the initiative marks a shift from reactive reporting to proactive, data-driven healthcare management at scale.
Business Wire
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European Investor 03-28-26
Salesforce and the Veterans Health Administration have deployed an AI-powered “agentic operating system” aimed at improving care delivery and operational efficiency across more than 150 medical centers.

The system integrates real-time data, AI insights and collaboration tools through Slack, enabling healthcare teams to move from manual workflows to automated, coordinated responses. It allows staff to monitor patient metrics, identify issues and rapidly assemble experts to address problems.

The initiative is expected to save thousands of staff hours by reducing administrative tasks and streamlining communication, allowing more focus on direct patient care.

Serving up to 18 million veterans, the VHA aims to use the platform to enhance decision-making, improve care quality and expand future capabilities such as integrating telehealth services into the same AI-driven system.

Business Wire
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The Investor 03-26-26

How the OG of SaaS Is Fighting the SaaSpocalypse: 5 Things to Know

Discover how the OG of SaaS is tackling the SaaSpocalypse with five key insights you need to know about Salesforce.

(thesmartinvestor.com.sg)
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WS Investor 03-23-26
Salesforce announced the start of a $25 billion accelerated share repurchase (ASR), the largest transaction of its kind ever, signaling strong confidence in the company’s growth and cash-flow outlook.

The repurchase represents the immediate execution of half of the $50 billion share buyback program approved by Salesforce’s board in February 2026. As part of the ASR agreements, the company has prepaid for the transaction and received an initial delivery of about 103 million shares, representing roughly 80 percent of the shares expected to be repurchased based on the March 11 closing price.
Business Wire
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Global Finance News 03-16-26
Salesforce, Inc. and Formula 1 have expanded their multi-year partnership with the launch of an AI-powered fan companion agent designed to personalize engagement for F1’s 827 million global fans.

The new agent, powered by Salesforce’s Agentforce platform, will initially be available on F1*com and provide 24/7 support and education around Formula 1’s new 2026 technical regulations. Drawing on trusted F1 data sources, the agent will answer fan queries, surface trending topics, and provide insights tailored to evolving fan interests.

The initiative builds on F1’s broader deployment of Agentforce 360, which integrates AI agents, unified customer data and human teams across its digital ecosystem. According to Salesforce, the platform already handles 80% of routine fan queries within four hours, reduces chat handling times by 30%, and cuts average response times by 80% through AI-assisted service tools. Agentforce Marketing has also increased click-through rates by 22% through AI-recommended content.

The partnership extension will also expand Salesforce’s presence at Grand Prix events, including continued involvement as an Official Partner of the Formula 1 Las Vegas Grand Prix and support for F1 Academy.

The collaboration positions F1 as an “Agentic Enterprise,” leveraging unified data and AI agents to scale fan engagement, particularly among younger audiences, with 43% of F1 fans under the age of 35.

Business Wire
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The Investor 03-03-26
Salesforce said more than 180 organizations have adopted its Agentforce IT Service platform within four months of general availability, positioning the AI-native offering as a challenger in the $50 billion IT service management (ITSM) market.

Agentforce IT Service, built on the Salesforce Platform and integrated with Slack and Microsoft Teams, shifts enterprises from traditional ticket-based support to autonomous, agent-driven workflows. The platform includes a conversational configuration management database and enables proactive, 24/7 issue resolution through AI agents, with deployment timelines measured in weeks rather than months.

Customers including CoolSys, Sunrun and Cornerstone are replacing legacy ITSM systems with Agentforce, citing reduced complexity, lower total cost of ownership and improved productivity. Salesforce said the momentum reflects growing enterprise demand for unified, AI-powered service platforms.

Source: Salesforce, Business Wire, February 26, 2026.
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Global Finance News 02-28-26
Salesforce (NYSE: CRM) announced that its fourth quarter and full year fiscal 2026 results will be released on Wednesday, February 25, 2026, after the close of the market.
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WS Investor 02-06-26
Salesforce announced that it granted equity awards under its 2014 Inducement Equity Incentive Plan to employees who joined the company following the acquisitions of Apromore, Spindle AI, and Informatica. A total of 139,574 restricted stock units were awarded to 42 non-executive employees across the three acquired companies. The RSUs will vest over four years, subject to continued employment, in line with New York Stock Exchange inducement award rules.

Source: Business Wire
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WS Investor 01-28-26
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