The Investor
26 Mar 2026, 20:56
Salesforce and the Veterans Health Administration have deployed an AI-powered “agentic operating system” aimed at improving care delivery and operational efficiency across more than 150 medical centers.
The system integrates real-time data, AI insights and collaboration tools through Slack, enabling healthcare teams to move from manual workflows to automated, coordinated responses. It allows staff to monitor patient metrics, identify issues and rapidly assemble experts to address problems.
The initiative is expected to save thousands of staff hours by reducing administrative tasks and streamlining communication, allowing more focus on direct patient care.
Serving up to 18 million veterans, the VHA aims to use the platform to enhance decision-making, improve care quality and expand future capabilities such as integrating telehealth services into the same AI-driven system.
Business Wire
The system integrates real-time data, AI insights and collaboration tools through Slack, enabling healthcare teams to move from manual workflows to automated, coordinated responses. It allows staff to monitor patient metrics, identify issues and rapidly assemble experts to address problems.
The initiative is expected to save thousands of staff hours by reducing administrative tasks and streamlining communication, allowing more focus on direct patient care.
Serving up to 18 million veterans, the VHA aims to use the platform to enhance decision-making, improve care quality and expand future capabilities such as integrating telehealth services into the same AI-driven system.
Business Wire