WS Investor
16 Apr 2026, 09:35
San Francisco, April 15, 2026 — Salesforce announced an expanded collaboration with Engine to enhance travel services using AI-powered tools, including Agentforce and Slack integration.
Engine has deployed an AI agent named “Eva” alongside Slackbot to automate customer service and streamline operations. The system now handles around 50% of customer chat cases without human intervention, reducing average handling time by 15% and cutting sales research time by 40%.
The integrated platform enables real-time access to travel data, faster booking management, and improved coordination of complex group travel arrangements. Developers were able to build and deploy the AI agent in just 12 days, highlighting the speed of implementation.
Salesforce said the collaboration demonstrates how combining AI agents with real-time data and collaboration tools can improve efficiency, customer experience, and scalability in high-demand industries like travel.
Business Wire
Engine has deployed an AI agent named “Eva” alongside Slackbot to automate customer service and streamline operations. The system now handles around 50% of customer chat cases without human intervention, reducing average handling time by 15% and cutting sales research time by 40%.
The integrated platform enables real-time access to travel data, faster booking management, and improved coordination of complex group travel arrangements. Developers were able to build and deploy the AI agent in just 12 days, highlighting the speed of implementation.
Salesforce said the collaboration demonstrates how combining AI agents with real-time data and collaboration tools can improve efficiency, customer experience, and scalability in high-demand industries like travel.
Business Wire