SGX:CC3

ServiceNow, NTT DOCOMO and StarHub have launched a joint initiative to automate international roaming issue resolution using ServiceNow CRM.

Unveiled at Mobile World Congress, the companies are developing an inter-carrier operational model on the ServiceNow AI Platform that uses AI-driven workflows to identify and resolve roaming faults in real time. The solution replaces fragmented, manual ticketing processes with standardized, autonomous coordination between carriers, improving visibility and reducing service disruptions for travelers.

Technical validation is underway, with a commercial launch targeted for the second half of 2026. The partners aim to deliver faster fault recovery, improved service reliability, and a scalable global framework for cross-border roaming operations.
Business Wire
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European Investor 03-03-26
StarHub Ltd Reports FY2025 Results in Line with Outlook

StarHub reported FY2025 service revenue of S$2.0 billion and total revenue of S$2.4 billion, meeting its full-year guidance across key metrics. EBITDA came in at S$403.6 million, while net profit attributable to shareholders (NPAT) was S$86.4 million. Excluding the one-off impact from the forfeiture payment related to 700MHz spectrum, NPAT would have been S$100.5 million.

The Regional Enterprise Business grew 2.9% year over year, supported by a 5.3% increase in Managed Services revenue and 4.3% growth in Cybersecurity Services revenue. EBITDA performance was in line with guidance at 92.2% of FY2024 adjusted EBITDA, while capital expenditure, excluding spectrum payments, was 6.7% of total revenue, below the guided 9%–11% range.

Free cash flow recorded a deficit of S$24.7 million, primarily due to a one-off S$188.0 million spectrum payment. Excluding this, free cash flow would have been a surplus of S$163.3 million, slightly higher year over year. The company expects positive free cash flow trends to resume in FY2026.

For FY2026, StarHub expects EBITDA to be 75%–80% of FY2025 levels, reflecting continued competitive pressure in the Singapore consumer market, partially offset by stronger Managed Services performance. Capex is projected at 13%–15% of total revenue, driven by investments in IT, cybersecurity and network infrastructure.

The board proposed a final dividend of 3.0 cents per share, bringing total FY2025 dividends to 6.0 cents per share. Cash and bank balances stood at S$857.1 million at year-end, with net debt to EBITDA at 2.0 times.

Source: StarHub FY2025 results announcement, February 12, 2026.
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Global Finance News 02-12-26