European Investor
03 Mar 2026, 08:55
ServiceNow, NTT DOCOMO and StarHub have launched a joint initiative to automate international roaming issue resolution using ServiceNow CRM.
Unveiled at Mobile World Congress, the companies are developing an inter-carrier operational model on the ServiceNow AI Platform that uses AI-driven workflows to identify and resolve roaming faults in real time. The solution replaces fragmented, manual ticketing processes with standardized, autonomous coordination between carriers, improving visibility and reducing service disruptions for travelers.
Technical validation is underway, with a commercial launch targeted for the second half of 2026. The partners aim to deliver faster fault recovery, improved service reliability, and a scalable global framework for cross-border roaming operations.
Business Wire
Unveiled at Mobile World Congress, the companies are developing an inter-carrier operational model on the ServiceNow AI Platform that uses AI-driven workflows to identify and resolve roaming faults in real time. The solution replaces fragmented, manual ticketing processes with standardized, autonomous coordination between carriers, improving visibility and reducing service disruptions for travelers.
Technical validation is underway, with a commercial launch targeted for the second half of 2026. The partners aim to deliver faster fault recovery, improved service reliability, and a scalable global framework for cross-border roaming operations.
Business Wire