Cisco and ServiceNow have deepened their partnership to simplify and secure AI adoption for businesses. The two companies will integrate their platforms to help enterprises manage AI-related risks while scaling their AI operations. The first integration combines Cisco’s AI Defense technology with ServiceNow’s Security Operations (SecOps) solutions, enabling streamlined AI security management, risk governance, and incident response.

The integration will deliver capabilities such as discovering AI workloads, automated vulnerability management, real-time protection of AI applications, incident response improvements, and compliance governance. Initial field trials will begin soon, with broader availability expected in the second half of 2025. More integrations are planned for later this year.

This expanded collaboration builds on a seven-year relationship between Cisco and ServiceNow, responding to growing customer demand for unified, simplified solutions as AI reshapes business operations.

ServiceNow and Devoteam Announce Strategic Partnership to Transform CRM Across Europe and the Middle East

ServiceNow and Devoteam have launched a multi-year strategic partnership aimed at accelerating customer relationship management (CRM) modernization for businesses in Europe and the Middle East. The collaboration combines ServiceNow’s AI-driven Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam’s consulting expertise in digital transformation.

This initiative targets rising customer expectations and the rapidly growing CRM market in the EMEA region, projected by IDC to reach $39.24 billion by 2027. The joint effort will offer end-to-end solutions for enterprises to automate, optimize, and elevate customer, agent, and seller experiences through ServiceNow’s platform and Devoteam’s services.

Devoteam, recently awarded ServiceNow’s Elite Consulting & Implementation Partner of the Year, will leverage its global network of over 900 certified consultants and deep CSM/FSM expertise to help businesses enhance operational performance, accelerate time to value, and deliver standout CRM results.

The partnership reflects a shared commitment to delivering measurable outcomes and next-generation customer engagement powered by AI and automation.

ServiceNow and Aptiv Announce Strategic Partnership to Drive Intelligent Automation Across Industries

ServiceNow and Aptiv have formed a strategic partnership to deliver intelligent automation and operational resilience for the telco, automotive, enterprise, and industrial sectors. The collaboration combines ServiceNow’s AI-powered enterprise platform with Aptiv’s edge intelligence and virtualization solutions built on Wind River technologies.

The joint solution aims to streamline complex, manual processes into digital workflows, enabling customers to make faster decisions, increase operational agility, and enhance resilience. Aptiv has also selected ServiceNow to scale intelligence and collaboration across its own global operations, currently running more than 450 AI-driven workflows.

Key highlights of the collaboration include:

- Real-time insights via secure, low-latency cloud deployments
- Automated connectivity across networks and operations
- Enhanced scalability and security for managing mission-critical workloads

This partnership is designed to transform enterprise operations, particularly in asset-heavy environments such as vehicles, factories, and networks, by bridging the gap between physical systems and digital processes.

Vodafone Business and ServiceNow Collaborate to Launch AI-Powered Service Automation

Vodafone Business and ServiceNow announced a five-year strategic collaboration to transform customer service management using AI. The partnership will integrate ServiceNow’s AI platform into Vodafone’s operations, enhancing service automation across its fixed and mobile connectivity portfolio.

The solution will allow Vodafone to detect and resolve service issues faster, personalize support, and improve overall customer experience. A pilot deployment in Ireland led to a 45% increase in digital channel usage and a fourfold rise in customer satisfaction.

Vodafone’s custom enhanced service management software will be licensed exclusively to ServiceNow, improving support across customer touchpoints. The collaboration also includes AI-powered monitoring for quicker issue detection, streamlined onboarding, and improved analytics through seamless data integration.

This initiative is designed to serve millions of business customers globally, particularly small and medium enterprises, by automating repetitive tasks and accelerating innovation across the service lifecycle.

ServiceNow Beats Q1 Estimates with 19% Subscription Revenue Growth and Expanding AI Offerings

SANTA CLARA, Calif. – ServiceNow (NYSE: NOW), the enterprise AI platform company, reported first-quarter financial results that exceeded expectations across all revenue and profitability metrics, fueled by strong demand for its AI-driven automation solutions.

The company posted subscription revenues of $3.01 billion, marking a 19% year-over-year increase (20% in constant currency). Total revenue reached $3.09 billion, up 18.5% year-over-year. Net income under GAAP totaled $460 million, or $2.20 per diluted share, while non-GAAP net income came in at $846 million, or $4.04 per diluted share.

“ServiceNow’s position as the platinum standard for enterprise-grade AI drove these outstanding first quarter results,” said Bill McDermott, ServiceNow Chairman and CEO. “Our platform is delivering real business transformation to empower CEOs with speed and agility.”

Financial Summary – Q1 2025

Metric GAAP YoY Growth Non-GAAP YoY Growth
Subscription Revenue $3.01B 19% $3.03B 20%
Total Revenue $3.09B 18.5% $3.12B 19.5%
Net Income $460M +32.6% $846M +19.6%
Diluted EPS $2.20 – $4.04 –
Operating Margin 14.5% – 31% –
Free Cash Flow – – $1.48B +48%
Contract Metrics and Guidance Beats
ServiceNow reported a current remaining performance obligation (cRPO) of $10.31 billion, up 22%, and total RPO of $22.1 billion, up 25% year-over-year. The company added 72 net new ACV deals above $1 million and now serves 508 customers with more than $5 million in ACV, a 20% increase.

Product and AI Innovation
During the quarter, ServiceNow launched several AI initiatives:

Agentic AI platform upgrades, including preconfigured agents for IT, HR, and CRM tasks.

AI Agent Studio and Orchestrator, enabling coordinated autonomous workflows.

Industry-specific AI tools, such as telecom lifecycle automation and public sector tools.

The Yokohama platform release, which enhanced data fabric and performance management.

Strategic Acquisitions and Partnerships
Acquired Moveworks for AI assistant and enterprise search integration.

Acquired Logik.ai to expand its Configure, Price, Quote (CPQ) CRM capabilities.

New AI-driven partnerships announced with Vodafone Business, Aptiv, NVIDIA, Google Cloud, DXC Technology, and Devoteam.

Capital Allocation
ServiceNow repurchased 316,000 shares for $298 million under its $4.5 billion repurchase plan, with $3 billion remaining. The company ended the quarter with $3.38 billion in cash and equivalents, up from $2.31 billion in the previous quarter.

Leadership Update
Paul Smith, President of Global Customer and Field Operations, has stepped down and will serve in an advisory role through September. He is succeeded by Paul Fipps, a U.S. Army veteran and experienced technology executive.

Outlook
Q2 2025 (Non-GAAP):

Subscription Revenue: $3.03–$3.04 billion (+19.5%)

cRPO Growth: 19.5%

Operating Margin: 27%

Full-Year 2025 (Non-GAAP):

Subscription Revenue: $12.64–$12.68 billion (+19.5%)

Operating Margin: 30.5%

Free Cash Flow Margin: 32%

AVEVA–ServiceNow Partnership

AVEVA and ServiceNow announced a strategic partnership to accelerate industrial transformation. The integration of AVEVA’s CONNECT platform with ServiceNow’s AI-driven Operational Technology Management will unify data, enhance workflow automation, and improve asset performance. The joint solution aims to reduce downtime, boost productivity, and support sustainable growth through real-time monitoring, anomaly detection, and compliance management.

ServiceNow to Acquire Logik.ai, Enhancing Its CRM Capabilities with AI-Powered CPQ Technology

ServiceNow (NYSE: NOW) has signed a definitive agreement to acquire **Logik.ai**, an innovator in AI-powered Configure, Price, Quote (CPQ) solutions, to bolster its rapidly growing CRM and Sales and Order Management offerings. This move is aimed at transforming how companies manage complex sales processes by integrating Logik.ai’s consumer-grade, composable, and scalable CPQ capabilities directly into the ServiceNow platform.

The acquisition addresses critical pain points in sales cycles — such as slow quoting processes, pricing errors, and disconnected workflows — which often lead to revenue loss and customer dissatisfaction, particularly in sectors like manufacturing, high tech, and medical devices.

John Ball, EVP and GM of CRM & Industry Workflows at ServiceNow, emphasized that the integration of Logik.ai will allow ServiceNow to deliver a unified platform for selling, fulfilling, and servicing — transforming the traditionally fragmented CRM experience into a seamless one.

Logik.ai’s CEO and co-founder Christopher Shutts stated that joining ServiceNow will “unlock simplicity and scale” across the sales lifecycle, leveraging AI to eliminate inefficiencies from lead to renewal.

Logik.ai, already integrated with nearly 50 tech partners including ServiceNow, will enhance existing tools such as Customer Service Management and Sales and Order Management, while supporting direct sales, partner sales, and self-service workflows.

The deal is subject to customary closing conditions and regulatory approval. Once completed, the acquisition is expected to significantly expand ServiceNow’s footprint in the CRM market with a next-generation CPQ tool designed for speed, precision, and AI-driven automation.

ServiceNow (NYSE: NOW) today announced that it will release financial results for the first quarter ended March 31, 2025, following the close of market on Wednesday, April 23, 2025. ServiceNow will host a conference call and live webcast to discuss the financial results.

Conference Call Details

The conference call will begin at 2 p.m. Pacific Time (21:00 GMT) on April 23, 2025. Interested parties may listen to the call by dialing (888) 330‑2455 (Passcode: 8135305), or if outside North America, by dialing (240) 789‑2717 (Passcode: 8135305). Individuals may access the live teleconference from this webcast (https://events.q4inc.com/attendee/394574978).

COGNIZANT AND SERVICENOW LAUNCH AI-POWERED DISPUTE MANAGEMENT SOLUTION FOR MID-MARKET BANKS

On March 27, 2025, Cognizant announced the launch of an AI-powered dispute management solution in partnership with ServiceNow, aimed at mid-market banks in North America. The Business Process as a Service (BPaaS) offering is designed to streamline dispute resolution, reduce operational inefficiencies, and enhance customer satisfaction.

The solution integrates ServiceNow’s dispute management platform with Cognizant’s expertise in end-to-end operations. It includes features such as multi-channel dispute intake, voice and text-based sentiment analysis, automation for operational efficiency, and predictive analytics for workload and recovery. The system uses generative AI to reduce manual intervention and improve outcomes.

Executives from both Cognizant and ServiceNow emphasized the importance of this collaboration in transforming the financial services landscape, while TDECU highlighted the potential for improved customer experiences. The solution represents a broader move toward AI-driven efficiencies in the banking sector.

Agentic AI is poised to revolutionize business operations by enabling AI-driven automation and decision-making at an unprecedented scale. According to ServiceNow executives, AI-powered bots and systems will significantly enhance workplace efficiency, from automating HR onboarding to managing IT workloads.

Michael Park, ServiceNow’s global AI head, highlights how AI can streamline processes by learning from user interactions. One key use case is new-employee onboarding, where AI automates access provisioning, reducing administrative overhead. AI-powered tools also improve summarization, note-taking, and task automation, freeing employees for higher-value work.

Chris Bedi, ServiceNow’s chief customer officer, envisions AI agents collaborating autonomously within organizations, optimizing processes such as cloud management and service provisioning. Unlike traditional robotic process automation, AI agents can proactively adjust to dynamic business needs.

However, companies must invest in data management and governance to fully leverage AI. Large language models (LLMs) rely on structured, high-quality data; without it, their outputs risk being unreliable. ServiceNow leaders stress that businesses should focus on AI’s strategic potential—not just implementation, but using AI to drive innovation and revenue growth.

As AI adoption accelerates, organizations must rethink their workflows, ensuring AI becomes a core tool for business transformation.
(Deloitte.com)

ServiceNow announced that it has entered into an agreement to acquire Moveworks, with the transaction subject to regulatory approvals and customary closing conditions. The acquisition aims to enhance ServiceNow’s AI capabilities and expand its offerings. The company expects the transaction to provide significant benefits for customers through improved product capabilities and integrations. Further details about the transaction will be included in regulatory filings.

ServiceNow reported strong financial results for the fourth quarter and full year of 2024, with significant growth in subscription revenues and other key metrics. Here are the key highlights:

**Fourth Quarter 2024 Results:**
- Subscription Revenues: $2.866 billion, a 21% year-over-year increase.
- Total Revenues: $2.957 billion, up 21% year-over-year.
- Current Remaining Performance Obligations (cRPO): $10.27 billion, a 19% increase year-over-year.
- Remaining Performance Obligations (RPO): $22.3 billion, up 23% year-over-year.
- Net Income: $384 million, compared to $295 million in Q4 2023.
- Free Cash Flow: $1.4 billion, a 47.5% increase year-over-year.

**Full-Year 2024 Results:**
- Subscription Revenues: $10.646 billion, a 23% increase year-over-year.
- Total Revenues: $10.984 billion, up 22% year-over-year.
- Net Income: $1.425 billion, compared to $1.731 billion in 2023.
- Free Cash Flow: $3.455 billion, a 31.5% increase year-over-year.

**Business Highlights:**
- ServiceNow added nearly 500 customers with more than $5 million in Annual Contract Value (ACV), representing a 21% year-over-year growth.
- The company announced new AI innovations, including the AI Agent Orchestrator and AI Agent Studio, set to launch in March 2025.
- ServiceNow expanded partnerships with Google Cloud, Oracle, and Visa, among others, to enhance AI and workflow capabilities.
- The Board of Directors authorized an additional $3 billion for the share repurchase program.

**Leadership and Recognition:**
- ServiceNow was recognized as a leader in several industry reports, including Gartner’s Magic Quadrant for CRM Customer Engagement Center and AI Applications in IT Service Management.
- The company was also named one of Fortune’s World’s Most Admired Companies for 2025.

**Financial Outlook for 2025:**
- Q1 2025 Subscription Revenues: Expected to be between $2.995 billion and $3.000 billion, representing 18.5% to 19% year-over-year growth.
- Full-Year 2025 Subscription Revenues: Projected to be between $12.635 billion and $12.675 billion, up 18.5% to 19% year-over-year.
- Free Cash Flow Margin: Expected to be 32% for the full year.

ServiceNow continues to focus on innovation, particularly in AI, and aims to maintain its leadership position in the enterprise technology landscape. The company’s strong financial performance and strategic investments position it well for future growth.

ServiceNow is acquiring Cuein, a conversation data analysis company, to enhance its AI Agents by enabling them to transform siloed customer interaction data into actionable insights. This acquisition aims to improve ServiceNow's AI capabilities by providing real-time, comprehensive analysis that helps streamline operations and accelerate smarter decision-making. Cuein's technology will enable ServiceNow AI Agents to access accurate insights and apply learnings across multiple systems, fostering more integrated and intelligent workflows. The collaboration aligns with ServiceNow's vision of advancing human-centered AI for enterprises and delivering meaningful productivity gains for customers.