FICO Appoints Jason Andrew to Lead Global Sales and Client Success

FICO has named Jason Andrew as vice president and general manager of Global Sales and Client Success, bringing over 25 years of leadership in global strategic sales. Andrew, formerly chief revenue officer at cybersecurity firm Trellix and a longtime executive at BMC Software, will now oversee FICO’s global sales strategy and client engagement efforts, with a focus on expanding adoption of the FICO Platform.

Andrew's appointment is seen as a key move to drive enterprise-wide decisioning solutions and accelerate growth. His expertise in scaling sales teams and aligning customer needs with data-driven solutions positions him to strengthen FICO’s impact across industries. FICO President of Software Nikhil Behl praised Andrew’s record of execution and customer-centric approach.

The FICO Platform integrates data, AI/ML, and analytics to support smarter decision-making at scale. Andrew aims to further customer success and business transformation through this platform, enhancing FICO’s role as a global leader in intelligent decisioning.

FICO UK Credit Card Market Report: January/February 2025 Summary

FICO reported that UK credit card spending followed seasonal trends, with a decline in January and a rebound in February. January saw a rise in missed payments across all categories, though February showed improvement for one- and two-month delinquencies. However, customers missing three payments continued to rise, raising concerns for lenders.

FICO also flagged an increase in first-party fraud, where cardholders intentionally bounce payments to extend credit use. FICO is working with issuers on strategies to delay clearing high-risk payments to reduce charge-offs.

Key figures:
- January average spend: £765 (down 11% from December); February: £790 (up 3.1%)
- Average card balance in February: £1,860 (up 5% year-on-year)
- Payments-to-balance ratio in February: 34.87% (down 4% MoM, 4.4% YoY)
- Three-month missed payment rates remained at 0.21% in both months
- Cash usage via credit cards continued to decline, falling to 3% of users

FICO advises that lenders adapt communication strategies and reassess affordability support, especially for new customers, as financial stress remains high.

iA Financial Group expands insurance underwriting with FICO platform, aiming for 80% automation

iA Financial Group has partnered with FICO to enhance and scale its underwriting processes using the FICO Platform. With over 50% of underwriting already automated, iA now targets 80% automation by 2030, reinforcing its leadership in Canada’s individual life insurance market.

The FICO Platform enables real-time underwriting decisions, faster policy approvals, and improved workflows for advisors and clients. The integration has given iA deeper insight into policy submissions, enabling more refined risk assessments, enhanced efficiency, and improved policy conversion rates.

As part of this initiative, iA received the 2025 FICO Decision Industry Vanguard Award. The company serves over five million clients and manages nearly $260 billion in assets.

iA executives emphasized that the platform enhances both precision and responsiveness in underwriting, aligning with their strategy to blend digital technology with human expertise.

FICO noted the partnership demonstrates how AI-powered decisioning is modernizing the insurance industry, improving customer experience while reducing operational costs.

FICO Platform Helps Lloyds Banking Group Expand Lending and Win 2025 Cloud Deployment Award

Lloyds Banking Group has significantly modernized its lending operations through the implementation of the FICO Platform, enabling more than £7 billion in annual loans and earning a 2025 FICO Decision Award for Cloud Deployment.

The integration of FICO’s real-time data analytics helped Lloyds achieve a 2.5% increase in credit card approvals and double the number of new-to-bank consumer loan customers. The move to cloud-based infrastructure also resolved over 50 previous system limitations, allowing for faster innovation, simplified workflows, and greater scalability.

Ian Rockliffe, head of Consumer Credit Risk Transformation at Lloyds, emphasized that the bank’s legacy infrastructure had become a barrier to growth and that partnering with FICO allowed the bank to streamline systems and enhance responsible lending. "These changes help us say ‘yes’ to more customers," he said.

With more than 20 legacy applications replaced and data integration streamlined, upgrades that previously took months are now implemented in weeks or even days. FICO’s Charlotte AI Agentic Detection Triage has further enhanced identity protection and decision-making speed.

FICO’s president of software, Nikhil Behl, highlighted the project's agility and operational efficiency, calling it a new standard for how banking institutions can scale digital decision-making.

The full list of FICO Decision Award winners will be featured at FICO® World 2025 in Hollywood, Florida.

Global analytics software leader, FICO, will announce its second quarter fiscal 2025 results on April 29, 2025, after the market closes and will host a conference call on April 29th at 5:00 p.m. Eastern time (4:00 p.m. Central/ 2:00 p.m. Pacific).

FICO reported that the average U.S. FICO Score dropped to 715 in April 2025, down two points from a year ago. The decline is partly due to the resumption of federal student loan delinquency reporting. Over eight million borrowers may be affected.

Delinquencies are rising, with 8.3% of consumers having a 90+ day delinquency, surpassing pre-pandemic levels. However, average credit card utilization decreased slightly, helping soften the score impact.

More details:
https://www.fico.com/blogs/student-loan-delinquencies-lower-average-fico-score-715
Source: FICO via BusinessWire

FICO World 2025 to showcase AI-driven insights and global innovation

FICO announced that FICO World 2025 will be held from May 6 to 9 in Hollywood, Florida, gathering over 1,500 business leaders from more than 60 countries. The conference will include presentations from executives at over 50 organizations, with a focus on AI, applied intelligence, and digital transformation in financial services.

Key participating companies include Ally, Capital One, Citi, Credit Suisse, Mercedes-Benz, Santander, Navy Federal Credit Union, and Nationwide Building Society. Industry analysts from Forrester, Gartner, and Chartis will also present.

Keynote speakers will include Nate Silver, who will discuss themes from his book "On the Edge: The Art of Risking Everything," and Jordan Ellenberg, who will explore how mathematics influences global challenges based on his bestseller "Shape."

FICO World 2025 will feature four core content tracks:

- Igniting innovation: emerging trends and ROI strategies
- Fueling customer obsession: enhancing operations and customer experience
- Unleashing technology: accelerating innovation and digital ecosystems
- Empowering people: leadership, trust, and empathy

Pre-conference events include user groups and a developer forum targeting professionals in AI architecture and software development.

The conference is sponsored by AWS, Sentilink, Teradata, Infosys, Lexis Nexis, Fiserv, and others.

FICO World is expected to highlight global progress in AI adoption, composability, hyper-personalization, and fraud prevention, as part of what FICO calls the Intelligence Revolution.

HSBC UK and FICO have won the 2025 FStech Award for Best Use of Data Analytics, recognizing their collaboration on using AI-powered FICO optimization tools to enhance customer credit line offers. The partnership allowed HSBC UK to design highly personalized credit increase strategies aligned with customer needs, responsible lending practices, and the bank’s growth objectives—resulting in improved access to credit products without increased credit losses.

By integrating FICO’s Decision Optimiser, HSBC UK’s team developed a strategy framework with eight predictive models to assess customer responses to various credit line increases. These models forecasted outcomes like spending behavior, revenue, and risk, enabling data-driven, customer-centric decisions.

FICO’s Decision Optimiser is part of its broader enterprise platform that helps organizations create and deploy advanced optimization solutions. The tool empowers collaboration among data scientists, business leaders, and IT teams to solve complex decision-making challenges.

This award underscores both companies’ leadership in using analytics to enhance customer experience and operational efficiency in the financial services sector.

FICO Reports 70% Surge in Consumers Checking Credit Scores via myFICO

FICO announced a significant increase in consumer engagement with its free credit score platform, myFICO.com, noting a nearly 70% year-over-year rise in users accessing their FICO® Score 8. This trend comes as more Americans, especially during National Financial Literacy Month, actively seek to understand and improve their credit health.

FICO, whose scores are used by 90% of top U.S. lenders, has enhanced accessibility through initiatives like the FICO® Score Open Access Program and the Score A Better Future™ educational series. These tools help consumers understand credit factors, receive personalized coaching, and track their financial standing without harming their scores.

A recent FICO study found that 74% of Americans believe financial education could improve their financial outlook. The report also addressed a common myth: checking your own FICO Score does not lower it.

With growing demand for transparent and empowering financial tools, FICO continues to expand access and education, reinforcing its mission to give consumers clarity and control over their credit. To enroll in the free program, visit [myFICO.com/free](https://www.myfico.com/free).

FICO Data Shows Lasting Positive Impact of Pandemic on UK Credit Card Payment Habits

FICO has released a six-year analysis of UK credit card payment trends, revealing that financial habits formed during the COVID-19 pandemic have endured. The pandemic prompted consumers to pay off more of their credit card balances, aided by fewer spending opportunities and government financial support. This shift has continued post-pandemic, even during ongoing economic pressures.

The percentage of balances paid peaked at 42% in May 2022 and remains 5% above pre-pandemic levels. Similarly, the share of consumers paying off their full balance rose from 45% pre-pandemic to a peak of 55% in December 2022 and remains steady at 50%. Fewer consumers now pay less than the minimum due, and more are using direct debit, though adoption has declined among newer customers.

FICO suggests that credit card issuers can build loyalty and spending by offering personalized incentives and flexible payment options to these financially healthier consumers.

FICO SURVEY REVEALS TRUST GAP IN REAL-TIME PAYMENTS AMONG UK CONSUMERS

A recent survey by FICO highlights that while most UK consumers have used Real-Time Payments (RTP), many remain unsure about their security. Nearly a quarter of respondents (23%) are uncertain whether RTP includes adequate security checks, and only 35% believe RTP is more secure than credit cards—well below the global average of 51%. Usage in the UK also trails the global average, with 79% having sent and 73% having received RTP compared to 91% and 89% globally. FICO emphasizes the need for banks to better educate customers about RTP benefits and security measures. The company suggests that using trusted communication channels, like banking apps, can help build consumer confidence and combat scams.

Fair Isaac Corporation (FICO) Announces Results of 2025 Annual Meeting of Stockholders
BOZEMAN, MONTANA, March 6, 2025 – Fair Isaac Corporation (NYSE: FICO), a leading provider of analytics and decision management technology, today announced the results of its 2025 Annual Meeting of Stockholders, held on March 5, 2025.

Of the 24,442,840 shares of common stock entitled to vote, a total of 21,891,529 shares were represented in person or by proxy at the meeting.

Key Voting Results:
1. Election of Directors
All nominees recommended by the Board of Directors were elected. The votes were as follows:

Nominee For Against Abstain Broker Non-Votes
Braden R. Kelly 17,360,660 2,840,059 9,787 1,681,023
Fabiola R. Arredondo 19,035,157 1,166,798 8,551 1,681,023
William J. Lansing 20,078,469 122,268 9,769 1,681,023
Eva Manolis 19,036,392 1,165,514 8,600 1,681,023
Marc F. McMorris 19,969,528 230,498 10,480 1,681,023
Joanna Rees 18,388,596 1,813,258 8,652 1,681,023
David A. Rey 19,073,340 1,126,992 10,174 1,681,023
H. Tayloe Stansbury 20,125,355 75,857 9,294 1,681,023
All directors were elected for the designated terms.

2. Advisory Vote on Executive Compensation
Stockholders approved the non-binding advisory resolution on the compensation of the company’s named executive officers.

For Against Abstain Broker Non-Votes
16,843,647 2,679,108 687,751 1,681,023
3. Ratification of Independent Auditor
The stockholders ratified the appointment of Deloitte & Touche LLP as Fair Isaac Corporation’s independent registered public accounting firm for fiscal year 2025.

For Against Abstain
20,874,302 1,008,953 8,274
About Fair Isaac Corporation (FICO)
Fair Isaac Corporation (FICO) is a global leader in predictive analytics, decision management software, and artificial intelligence solutions. Best known for its FICO Score, which is widely used in consumer credit risk assessment, the company helps businesses make smarter decisions with advanced analytics and machine learning.

For more information, visit www.fico.com.

Forward-Looking Statements
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These statements involve risks and uncertainties that could cause actual results to differ. Please refer to FICO’s most recent Annual Report on Form 10-K and other SEC filings for a discussion of risk factors.