FICO Platform Helps Lloyds Banking Group Expand Lending and Win 2025 Cloud Deployment Award

Lloyds Banking Group has significantly modernized its lending operations through the implementation of the FICO Platform, enabling more than £7 billion in annual loans and earning a 2025 FICO Decision Award for Cloud Deployment.

The integration of FICO’s real-time data analytics helped Lloyds achieve a 2.5% increase in credit card approvals and double the number of new-to-bank consumer loan customers. The move to cloud-based infrastructure also resolved over 50 previous system limitations, allowing for faster innovation, simplified workflows, and greater scalability.

Ian Rockliffe, head of Consumer Credit Risk Transformation at Lloyds, emphasized that the bank’s legacy infrastructure had become a barrier to growth and that partnering with FICO allowed the bank to streamline systems and enhance responsible lending. "These changes help us say ‘yes’ to more customers," he said.

With more than 20 legacy applications replaced and data integration streamlined, upgrades that previously took months are now implemented in weeks or even days. FICO’s Charlotte AI Agentic Detection Triage has further enhanced identity protection and decision-making speed.

FICO’s president of software, Nikhil Behl, highlighted the project's agility and operational efficiency, calling it a new standard for how banking institutions can scale digital decision-making.

The full list of FICO Decision Award winners will be featured at FICO® World 2025 in Hollywood, Florida.