Salesforce announced that 1-800Accountant, a leading virtual accounting firm, has adopted its AI-driven Agentforce platform to enhance customer support during tax season. The digital labor solution now handles up to 50% of customer inquiries, providing immediate and accurate responses to tax-related questions while allowing human agents to focus on complex issues.

In its first 24 hours, Agentforce successfully resolved over 1,000 client engagements. The platform integrates with Salesforce’s Customer 360, Data Cloud, and trusted sources like the IRS to ensure personalized, real-time support. By automating responses for routine inquiries, such as tax return status and deductible expenses, Agentforce helps streamline operations and improve efficiency.

Salesforce emphasized that Agentforce not only enhances customer satisfaction but also improves the work experience for service teams. The technology allows businesses like 1-800Accountant to scale their expertise and manage seasonal demand without compromising service quality.