HubSpot Expands Access to Breeze Customer Agent with Credit-Based Pricing Model

On May 8, 2025, HubSpot announced that its AI-powered Breeze Customer Agent will be available to all Pro and Enterprise customers across its product hubs beginning June 2, 2025. The tool, which currently resolves over 50% of support queries—up to 80% in some cases—will be integrated into the company’s existing HubSpot Credits system.

Each Pro customer will receive 3,000 credits monthly, and Enterprise customers will receive 5,000. Additional credits will be available for purchase starting at $10 per 1,000 credits. All existing Pro and Enterprise Service Hub customers will transition to this monetized credits-based system on August 4, 2025.

This marks the first step in HubSpot's strategy to monetize AI tools through a hybrid of seats and usage-based credits, aiming for scalable value delivery before revenue generation.