UOB and Accenture Partner to Advance AI Use in Banking

UOB and Accenture signed a Memorandum of Understanding (MoU) to jointly develop and implement advanced technologies—especially generative AI (GenAI) and agentic AI—over the next three years. This marks Accenture’s first strategic AI-focused collaboration with a Singapore-based bank.

The collaboration aims to transform UOB’s customer experience through AI-driven enhancements in business processes, risk management, productivity, and personalization. UOB will use Accenture’s AI Refinery platform to support this transformation.

Employee upskilling is also a key pillar of the initiative. UOB staff will benefit from Accenture’s LearnVantage training programs to develop AI fluency and apply advanced technologies in their daily work, especially for improved client engagement.

UOB CEO Wee Ee Cheong emphasized the bank’s commitment to leveraging AI to enhance operations and scale personalized services across ASEAN. Accenture CEO Julie Sweet highlighted the partnership’s role in equipping UOB’s workforce for the future while delivering more engaging customer experiences and operational value.

The partnership reinforces UOB’s strategy to build a future-ready bank and Accenture’s commitment to driving business transformation through emerging technologies.