Cognizant Expands Strategic Partnership with Docusign to Boost Customer Support and Digital Transformation

Cognizant (Nasdaq: CTSH) announced an expanded collaboration with Docusign (Nasdaq: DOCU), aimed at enhancing customer support and accelerating digital transformation initiatives through Intelligent Agreement Management (IAM) solutions.

Under the multi-year agreement, Cognizant will deliver a range of services to Docusign, including technical support, eSignature assistance, billing inquiries, and onboarding consultations. The partnership also includes:

- Real-time customer assistance for rapid issue resolution
- Development of learning resources for effective Docusign deployment
- Enhanced back-office operations for seamless service delivery
- Support for onboarding and integration with external systems

Executives from both companies emphasized the joint effort’s potential to deliver greater efficiency, innovation, and an improved user experience.