WS Investor
01 Oct 2026, 18:19
UPS Launches Secure Commerce to Help Businesses Reduce Fraud and Supply Chain Risk
UPS launched UPS Secure Commerce, a new suite of supply chain solutions designed to help businesses manage fraud, shipment loss, delivery issues and other logistics risks across multiple carriers and transportation modes.
The offering brings together InsureShield Shipping Insurance, Parcel Pro and CommerceShield into a single portfolio. UPS said the platform combines logistics data, multicarrier visibility and agentic AI to provide businesses with risk intelligence and actionable insights before problems become costly.
UPS is positioning Secure Commerce as more than shipment protection. The company said the platform can help merchants protect revenue, improve claims handling, reduce operational disruption and strengthen customer trust throughout the delivery process.
The scale of UPS’s existing protection business is already significant. In 2025, the company protected 1.4 million shippers and insured 62 million packages, while 97% of claims were resolved within five days.
UPS also highlighted faster claims handling as a practical use case. Apparel company Buru said its claims process previously took 20 to 25 minutes per claim and at least a week to resolve, while the new workflow reduced filing time to minutes and typical resolution to within 24 hours.
The launch expands UPS’s strategy beyond transportation and fulfillment into risk management, data intelligence and AI-enabled supply chain services.
UPS launched UPS Secure Commerce, a new suite of supply chain solutions designed to help businesses manage fraud, shipment loss, delivery issues and other logistics risks across multiple carriers and transportation modes.
The offering brings together InsureShield Shipping Insurance, Parcel Pro and CommerceShield into a single portfolio. UPS said the platform combines logistics data, multicarrier visibility and agentic AI to provide businesses with risk intelligence and actionable insights before problems become costly.
UPS is positioning Secure Commerce as more than shipment protection. The company said the platform can help merchants protect revenue, improve claims handling, reduce operational disruption and strengthen customer trust throughout the delivery process.
The scale of UPS’s existing protection business is already significant. In 2025, the company protected 1.4 million shippers and insured 62 million packages, while 97% of claims were resolved within five days.
UPS also highlighted faster claims handling as a practical use case. Apparel company Buru said its claims process previously took 20 to 25 minutes per claim and at least a week to resolve, while the new workflow reduced filing time to minutes and typical resolution to within 24 hours.
The launch expands UPS’s strategy beyond transportation and fulfillment into risk management, data intelligence and AI-enabled supply chain services.
