The Investor
15 Sep 2026, 15:25
AWS and Salesforce Expand AI Partnership With Agents, Data and Voice Integrations
Amazon Web Services and Salesforce announced an expanded partnership aimed at bringing enterprise AI agents, CRM data and broader model choice directly into the tools employees already use.
The integrations will make Salesforce business data available inside Amazon Quick, while AWS AI agents will operate directly within Slack. Salesforce Agentforce customers will also gain access to Amazon Bedrock’s selection of foundation models, including models from Anthropic and NVIDIA, with OpenAI models expected to follow.
The companies are also expanding zero-copy connectivity, allowing AI agents to access enterprise data across AWS and Salesforce without requiring companies to migrate or duplicate that information.
Another key development is voice AI: Agentforce Voice and Amazon Connect Customer will support real-time, bidirectional communication between AI agents, while Salesforce is using AWS Trainium chips to power low-latency voice dictation in Slack.
The expansion highlights how Amazon and Salesforce are positioning their cloud, CRM and AI platforms around the growing enterprise shift toward agentic AI.
Amazon Web Services and Salesforce announced an expanded partnership aimed at bringing enterprise AI agents, CRM data and broader model choice directly into the tools employees already use.
The integrations will make Salesforce business data available inside Amazon Quick, while AWS AI agents will operate directly within Slack. Salesforce Agentforce customers will also gain access to Amazon Bedrock’s selection of foundation models, including models from Anthropic and NVIDIA, with OpenAI models expected to follow.
The companies are also expanding zero-copy connectivity, allowing AI agents to access enterprise data across AWS and Salesforce without requiring companies to migrate or duplicate that information.
Another key development is voice AI: Agentforce Voice and Amazon Connect Customer will support real-time, bidirectional communication between AI agents, while Salesforce is using AWS Trainium chips to power low-latency voice dictation in Slack.
The expansion highlights how Amazon and Salesforce are positioning their cloud, CRM and AI platforms around the growing enterprise shift toward agentic AI.
