WS Investor
25 Mar 2026, 21:06
American Express highlights strong 2025 results and AI-driven future strategy
March 25, 2026 — American Express reported a strong 2025 performance in its annual chairman’s letter, with record revenues of $72 billion, up 10% year-over-year, and earnings per share rising 15%.
The company added 12.5 million new cards during the year, with younger customers driving growth, while global card spending increased 7% and international operations remained the fastest-growing segment.
Looking ahead, American Express emphasized the transformative potential of artificial intelligence, particularly “agentic commerce,” where AI systems can autonomously make purchasing decisions and complete transactions. The company said it is developing tools and partnerships to integrate its payment capabilities into emerging AI ecosystems.
American Express plans to launch new AI-driven features in 2026, including enhanced travel and dining services, automated expense management tools, and real-time spending insights, while continuing to invest in fraud prevention, customer service, and operational efficiency.
The company said its closed-loop network and premium customer base position it strongly for long-term growth in an increasingly AI-driven payments landscape.
March 25, 2026 — American Express reported a strong 2025 performance in its annual chairman’s letter, with record revenues of $72 billion, up 10% year-over-year, and earnings per share rising 15%.
The company added 12.5 million new cards during the year, with younger customers driving growth, while global card spending increased 7% and international operations remained the fastest-growing segment.
Looking ahead, American Express emphasized the transformative potential of artificial intelligence, particularly “agentic commerce,” where AI systems can autonomously make purchasing decisions and complete transactions. The company said it is developing tools and partnerships to integrate its payment capabilities into emerging AI ecosystems.
American Express plans to launch new AI-driven features in 2026, including enhanced travel and dining services, automated expense management tools, and real-time spending insights, while continuing to invest in fraud prevention, customer service, and operational efficiency.
The company said its closed-loop network and premium customer base position it strongly for long-term growth in an increasingly AI-driven payments landscape.