HCLTech and Cisco have launched an enhanced AI-powered Fluid Contact Center solution, combining Cisco’s Webex Contact Center platform with HCLTech’s Contact Center as a Service (CCaaS) transformation expertise.

The solution integrates AI and GenAI capabilities, including multilingual virtual agents, conversational IVR, agent-assist tools, analytics and proactive monitoring. It is designed to support guided migration to cloud-based CCaaS, simplify adoption and improve service responsiveness and operational efficiency.

HCLTech and Cisco aim to help enterprises shift from reactive to predictive customer engagement, enabling smarter, more personalized customer experiences across industries.