Fifth Third Bancorp announced that Fifth Third Bank received a 5-star rating in USA Today’s inaugural “America’s Best Customer Service for Financial Services” study. The recognition is based on customer evaluations across key service dimensions, including professionalism, accessibility, and overall customer experience.

The bank said the award reflects its relationship-banking strategy and ongoing investments in digital tools, modern financial centers, and its virtual banking assistant, Jeanie®. The study combined a nationwide survey of more than 31,000 U.S. customers with desk research and historical customer reviews to assess consistent service quality across the sector.

Source: Business Wire