United Rentals announced that it has expanded enterprise-wide use of its Manual Assist AI application, developed in collaboration with Amazon Web Services, to support more than 4,000 monthly users across its service organization. The web-based tool uses generative AI to provide technicians with rapid access to equipment manufacturer manuals, AI-powered diagnostics, and summarized service procedures, helping speed repairs, reduce downtime, and improve fleet utilization. Built on AWS infrastructure, including Amazon Bedrock and Amazon OpenSearch, the application is part of United Rentals’ broader Worksite Performance Solutions innovation strategy aimed at boosting productivity, safety, and operational efficiency.

Source: Business Wire, United Rentals press release